Air India


Postal shipments tracking system malfunctions



The system for tracking messages and postal shipments malfunctioned due to a glitch in the automated system on the ministry’s website.This completely froze access to postal shipping information for thousands of citizens and expatriates, indicating that the service has been suspended for more than one week.

The technical sectors were alerted to address the defect in the automated system for tracking mails on the website. The Postal Sector paid attention to the need to fix the glitch as soon as possible to enable customers to track mails and shipments.Tthe ministry has allocated a service for customers to obtain information about their shipments through correspondence and WhatsApp, stressing the defects will be fixed within one week.-A.T.


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