In an effort to prevent scammers from accessing users' banking information, Kuwait's Ministry of Commerce and Industry (MoCI) warns against opening fake links, sending short messages, or sending sponsored ads using the ministry's name. The ministry said in a press release that it does not ask users to provide personal banking information or an image of their ATM card when they file a complaint via its digital platforms or the government's Sahel app.

Additionally, it does not send verification or OTP messages to complainants. The ministry advised the public to make sure that the link they received ends with “moci.gov. kw”, not with “.net or .com” or any other domain extension. When submitting commercial complaints and reports, please use the official portal of the ministry’s commercial control and consumer protection sector “ccas. Alternatively, you can download the government (Sahel) app by going to moci.gov.kw.