The Public Authority for Civil Information (PACI) is actively working on upgrading its electronic infrastructure to streamline residency address change procedures for expatriates. These enhancements are part of PACI’s preparation to relaunch the online service via Kuwait’s integrated government platform, the Sahel application.

According to informed sources, the reactivation will soon be available both on the Sahel app and PACI’s official website, allowing residents to manage address updates digitally.

Due to ongoing system development, the online address change service has been temporarily suspended. In the meantime, PACI has urged expatriates needing to update their residency information to book appointments in advance through the official appointment portal.

Once an appointment is secured, applicants must visit PACI service centers in person to submit their address change requests to designated staff.

Working Hours

• Main Headquarters: 3:00 p.m. – 7:00 p.m. (Evening hours)
• Jahra and Ahmadi Branches: 8:00 a.m. – 1:00 p.m. (Morning hours)
• Liberation Tower Center: Morning and Evening hours

The temporary unavailability of the online address change feature has led to a significant increase in foot traffic, especially at PACI’s main building. Notably, the number of visitors spiked during evening hours on Wednesday and Thursday as residents rushed to update their records manually.

PACI’s modernization efforts reflect Kuwait’s broader digital transformation goals aimed at enhancing government services for residents and expatriates alike. Once fully reactivated, the Sahel app is expected to provide a more convenient and accessible platform for managing civil information tasks, including address updates.