Client: “Our next requirement, this is something big, you know, we need an elephant…”
Vendor : but why don’t you adjust with a buffalo, even it is big….   and black?”

C No, we need only elephant, let me explain our current process……………..” (client explains for an hour)
V :Fine, i understand ur requirement. But our system supports only buffalo…

C:..We need only elephant!
V: OK.. Let me see if i can customize”


Requirement taken : Client wants a big black four legged animal, long tail, less hair. Having trunk is mandatory.
The same was documented, signed off in contract agreement

At the Deign Development Centre, 
Design/Development – Based on requirement all features are supported in base product (as buffalo) , for trunk alone a separate customization is done.

Finally the customization is shown to client

client looks ....

 

….  and faints !!

           .Mind It ………………………………………………………………..!!!!!!!!!