The Kuwait Fire Force (KFF) has introduced a new electronic service designed to improve emergency response times for people with disabilities, as part of its ongoing efforts to enhance public safety through digital transformation.

Brigadier General Mohammed Al-Gharib, Director of Public Relations at the KFF, said the service enables the registration of data related to persons with disabilities within the systems linked directly to the operations center. The initiative allows emergency responders to identify a caller’s condition and special requirements in advance when receiving emergency reports.

Al-Gharib explained that the platform enables users to record details including the type and degree of disability, contact information, and emergency contact numbers of family members. This information helps fire and rescue teams respond more effectively and take appropriate action immediately upon arrival at the incident site.

He added that the operations center functions around the clock using advanced technical systems to receive and process emergency reports, further enhancing the readiness of fire and rescue teams and supporting an integrated safety and security framework for all members of society.